Shipping policy

FREE SHIPPING ON ORDERS OVER € 45

Where and How the EVAGARDEN Shop ships

Orders are shipped by EVAGARDEN from Monday to Friday from 10.00 to 17.00.
Orders placed over the weekend will be processed starting on the following Monday morning. Once the order is completed, EVAGARDEN will send a summary email with all the information on the goods purchased and on the shipping costs. Please check it, keep it and contact us if any information is inaccurate.
EVAGARDEN ships throughout the Italian territory, in the Republic of San Marino and in the Vatican State, by GLS express courier. When the shipment is activated, GLS sends an informative email indicating the shipping number to track the delivery status of the package online.
The package will be delivered by the courier on the ground floor and without an appointment. If the customer intends to place a purchase order through the site from abroad, please contact the Evagarden Shop customer service first: via email servizioclienti@evagarden.com or using the appropriate forum in the "Contacts" section of the site.

As required by law, shipments are accompanied by an official document that declares the value in Euros of each item purchased. For products on sale, the document shows the amounts already discounted.

When the goods arrive, customers are asked to carefully inspect the package before signing for the delivery. The EVAGARDEN packages are packed with care: if the package is tampered with or damaged, this must be reported to the courier and who will indicate this on the delivery note. In case of "conditional acceptance" of the package received, please send a notification email to servizioclienti@evagarden.com. If the delivery is accepted with an unauthorized signature or there is evidence of tampering with the package, it is necessary to report the incident to the GLS courier and send a report to EVAGARDEN, at the email address servizioclienti@evagarden.com.

If, on the other hand, the delivery does not take place for reasons dependent on the customer (wrong addresses, recipients never to be found, wrong telephone number, etc.) EVAGARDEN will not be held responsible for the incident and any additional storage costs will be deducted from the refund due to the customer.

Delivery Times and Methods
Shipping times are 24-48 hours from delivery by the courier. Overall delivery times are 3-5 working days from the time of purchase. As the delivery address, EVAGARDEN uses the address specified when confirming the order. If the billing address is different from the shipping address, please specify it when you are completing the order and check that it is correct in all its parts to avoid misunderstandings at the time of delivery. We remind you that it is important to enter a telephone number in order to contact you promptly in case of delivery problems.

We will not be held responsible for any delays due to force majeure beyond the control of EVAGARDEN. Any delays in deliveries of less than 30 (thirty) days do not entitle the Customer to refuse delivery of the products, nor to claim compensation or compensation of any kind from EVAGARDEN. For delays in delivery, please contact Evagarden Shop customer service: via email servizioclienti@evagarden.com or using the appropriate forum in the "Contacts" section of the site.

Shipping fees

Shipping costs are free for orders over € 45 (and for orders over € 100, 00 for Venice Lagoon, the Minor Islands and disadvantaged areas). For orders of less than € 45 the cost of the courier is € 5.50 and € 26.80 for Venice Lagoon, the Minor Islands and disadvantaged areas.

There are no additional costs for shipments to the Republic of San Marino, the Vatican and the islands. To find out the shipping rates in all foreign countries, please contact the Evagarden Shop Customer Service: via email servizioclienti@evagarden.com or using the appropriate forum in the "Contacts" section of the site.

Traceability of the Shipment

To check the traceability of the shipment, EVAGARDEN, through the GLS express courier, sends each user who has made a purchase an email once the order has been sent, with tracking number and relative link to monitor the progress of the shipment directly on the courier's website. GLS.

Collection of products in case of absence of the customer

In the absence of the recipient during delivery, the courier will leave a notice of passage to the shipping address indicated by the customer during the order process. In the event of an absence of the recipient even on the second delivery attempt (which usually takes place the next day), the products can be collected free of charge by the customer in the manner indicated by the GLS carrier who will provide the address of the courier's depot.

In case of failure to collect within the deadline set by the carrier, the products will be returned to EVAGARDEN which reserves the right to reimburse the price of the products, leaving the shipping costs and storage costs of the package to be paid by the customer.